TUGAS 3 BAHASA INGGRIS BISNIS 1

v Requesting a Service

November 26, 2016

Menara Peninsula Hotel

Slipi Jakarta

Jakarta 11410

Dear Sir/Madam,

I tried reaching you on phone but could not connect. I am the Human Resources Development team of Garuda Indonesia would like to book a conference hall in your hotel. We need to conduct a training session for the newly joined employees.

We are planning to run this event on 20th and 21st of December from 9 am to 2 pm. According to my estimations, I will need to be accommodated for at least a hundred people. We will need a big conference hall to accommodate our members and a smaller room next to conference hall.

We will need twenty round tables with five chairs in each table, a microphone wireless, a projector and a good sound system in the conference hall. In the smaller room, we need two rectangular tables, two sofas, and a monitor.

We would also like the hotel to arrange for lunch. I would appreciate your faxing me the menu choices as soon as possible, but no later than Saturday, December 3th.

We would like to know the projected costs for our two days event. You do not need to include the lunch catering costs at this time. Could you fax or e-mail me your cost projections by 30th? I will give you the final confirmation of our reservation by close of  business on the 30th.

I want to thank you for your help. Please feel free to reach me at 021-8867843 to decide on a face to face meeting in order to discuss everything in detail. Hope to get the venue for those dates and information regarding the terms and conditions.

Best Wishes

Niken Permata Sari

Human Resources Development Team

v Confirming a Service

Menara Peninsula Hotel

Slipi Jakarta

Jakarta 11410

November 28, 2016

Ms. Niken Permata Sari

Human Resources Development Team

Garuda Indonesia 

Jakarta, 11750

Dear Ms. Niken

Thank you for your November 26 letter expressing interest in Menara Peninsula Hotel. This letter will confirm your plan to book a conference hall in our hotel.

We understand your company would like to reserve our conference facilities December 20 and 21. At least a hundred people will attend your meeting. Your will need a big conference hall and a smaller room next to conference hall.

As you requested, we will provide twenty round tables with five chairs in each table, a microphone wireless, and a projector in the conference hall, as well as a sound system. We understand that you are bringing your own computer. We need to know the computer’s model and operating system. Please provide us this information one week before the start of the conference.

In the smaller room, we will provide two rectangular tables, two sofas, and a monitor. Please let us know whether you want a small or long sofa. This request can be submitted one week before the conference.

We will provide a buffet lunch. The menu choices were faxed to you yesterday. Please tell us your menu selections one week before the conference.

As you requested, I faxed the projected cost yesterday. After you decide on required equipment and the type of lunch, we can finalize the cost estimate.

I appreciate having the opportunity to plan your meeting. We invited you to come to our hotel to look our facilities and face to face meeting in order to discuss everything in detail anytime you can.

Sincerely,

Newt Scamander

Meeting Planner

PERJANJIAN, PEMBATALAN, PEMBAWAAN DOKUMEN DALAM PERTEMUAN BISNIS BAHASA INGGRIS

1.   Perjanjian Pertemuan Bisnis Melalui Telpon dalam Bahasa Inggris

Example

kepeng             : Good Morning, PT SARI, how may I help you

della                : Hello, can I speak to Niken Permata, please?

Kepeng            : Who’s calling?

Della                : My name is Della

kepeng             : Could you please spell that, please?

Della                : Yes it’s, D-E-L-L-A.

Kepeng            : Okey, hold on a sec i’ii transfer your call

Della                : Thank you

Niken              : Hello

della               : Hello I am della, manager for PT MEMEY, are you available on this Friday? Can we meet on 23th? for sales meeting

niken               : Yes, Friday is fine, Yes, I will be free on 23th. Oh okey.

Della                : Okey thank you Niken, see you.

Niken              : See you Della.

2.   Pembatalan Pertemuan Bisnis Melalui Telpon dalam Bahasa Inggris

Example

Indri     : Good Morning, PT GANSYAH, how may I help you

Wretta   : Hello, can I speak to Resi, please?

Indri     : Who’s calling?

Wretta   : My name is Wretta

Indri     : Could you please spell that, please?

Wretta   : Yes it’s, W-R-E-T-T-A

Indri     : Okey, hold on a sec i’ii transfer your call

Wretta   : Thank you

Resi     : Hello

Wretta   : Hello I am Wretta, manager PT SUKANE, Unfortunately, due to some unforeseen

  business, I will be unable to keep our appointment for this Friday, Would it be possible

  to arrange another time later in the week?

Resi     : Okey

Wretta   : I cannot wait for you until twelve o’clock. I’d like to change my appointment with you.
                Can you rearrange the appointment?

Resi     : With my pleasure miss. Let me check her schedule first. Hmm how about tomorrow at

                nine o’clock? you will be available.

Wretta   : Ok. Tomorrow at nine o’clock, thanks.

Resi     : You’re welcome.

3.   Pertemuan Bisnis Untuk Membawa Dokumen Melalui Telpon dalam Bahasa 

    Inggris

Example

Joko     : Good Morning, PT SUK & ONO, how may I help you?

Totok   : Hello, can I speak to Indra, please?

Joko     : Who’s calling?

Totok   : My name is Totok

Joko     : Could you please spell that, please?

Totok   : Yes it’s, T-O-T-O-K

Joko     : Okey, hold on a sec i’ii transfer your call

Totok   : Thank you

Yogi     : Hello

Totok   : Hello I am Totok, manager PT TITIN, for the meeting tomorrow, prepare

                some documents such as proposals, purchase documents, and journals

Yogi     : Well I prepare all the documents that will be discussed at tomorrow's meeting,  okey

    thank you Totok

Totok  : You’re welcome.

4.   Perjanjian Pertemuan Bisnis Melalui Email dalam Bahasa Inggris 

Example: